GUESTS
TERMS AND CONDITIONS

GENERAL

We kindly ask you to read carefully the following Terms and Conditions in order to avoid any misunderstandings and to preserve your rights, so please read them carefully. Our company reserves the right, at its discretion to change, update or remove any part of these Terms and Conditions during its review period.

Oceana Cyprus Holidays takes no responsibility for any claims what so ever for guests staying at owners villas as we are merely a marketing agent for the owners of the properties advertising on this website.

Code of Conduct
It is a condition of the rental that you should be considerate in your behaviour and keep noise levels to a reasonable level so as not to interfere with the enjoyment of either other holidaymakers or the residents. Failing to do so will result in us asking to leave your accommodation with immediate effect with no refund permitted.

Pool
The pool is cleaned and chemically balanced every week for your safety and comfort. However, on rare occasions it may be necessary to apply extra chemicals to the pool. Should this occur during your stay, it will be necessary for you to stay out of the pool for a period for safety reasons. Guests may use the pool and spa at their own risk. They should always observe the safety rules listed on the notice displayed in the pool area. The pool is NOT to be used by children without adult supervision and any accidents whatsoever resulting in injury or death is not the responsibility of the landlords or Oceana Cyprus Holidays and no claims can be entered in to under any circumstances.

IMPORTANT NOTES

-          Compensation arrangements DO NOT apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closure, bad weather conditions and similar events beyond our control. In such circumstances, no refunds will be given whatsoever.

-          Cyprus is still a developing area and some construction work in certain areas is possible. We do our best to check on proposed building work. If we are informed that construction work is to take place within the immediate vicinity of the villa and we feel that this could cause disturbance and spoil the enjoyment of the villa and its amenities we will do our utmost to inform you before you travel.

-          We will not pay compensation if you or we decide to cancel. Our decision on whether any work taking place will or will not cause disruption is final.

-          For bookings/stays over 2 weeks, we must be notified in writing within the first 48 hours of any problems/complaints else no kind of compensation will be made.

-          We cannot be held responsible for any traffic noise on public roads or lanes and who uses them as this is totally beyond our control. Some villas are not totally private and although detached, some are situated close together.

-          The accommodation provided is reserved exclusively for the people named on the booking form and no other persons are permitted to use the villa and it’s amenities without our prior written permission, and, or stay in the accommodation unless this has been agreed with us in writing and appropriate payments (if applicable).

-          Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, the amount will be deducted from your damage deposit or a charge will be made locally or an invoice will be sent to you on return to the UK.

-         At all times during your holiday you are expected to have consideration for your neighbours and other third parties.

-         If in opinion of ourselves or our local company representative, on site, accommodation owner or other person in authority, you appear to be behaving in such a way to cause danger, distress, or damage to the property, either the owner or ourselves concerned may terminate your holiday arrangements and will be asked to leave the premises with immediate effect.

-         In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or compensation. In addition you will be responsible for any additional expenses we may incur as a result of your behaviour.

-         In the rare event of a complaint regarding the villa or its amenities whilst you are in resort, please contact us as your representative in Cyprus immediately. The telephone number will be made available to you on arrival at your villa. When visited by a member of staff regarding your complaint you will be given a special reference number by our representative on site which then must be used for future correspondence.

-          The resort representative will do his/her best to rectify any problem as soon as possible, however if the complaint cannot be overcome having spoken to him/her in your resort, you may put your complaint in writing (with the relevant complaint reference number ) to The Managing Director of Oceana Holidays, within 14 days of your return to the UK. They will respond to your letter within 21 days of receipt. We regret that complaints other than by letter or email cannot be accepted and MUST have the relevant complaint reference number mentioned previously above. We also must have already received a formal complaint in writing within 48 hours of your arrival and a complaint number already been allocated for us to enter into any further correspondence.

-          We believe the content and description of the villas to be accurate and true. However sometimes the information we are given from our owners maybe slightly incorrect. If there are any significant changes to facilities or errors in the description we will do our best to inform you before you travel.

-          Oceana Cyprus Holidays cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification to the management company on site by the guests. Remember this is Cyprus and nothing gets done immediately!

-          We do not accept any responsibility in respect of: DEATH, BODILY INJURY, or ILLNESS of any person taking our property rentals on this website, therefore we strongly recommend that you and all your party take out fully comprehensive travel insurance at the time of booking.

-          Please remember that during your stay the accommodation you are renting is someone's home and should be respected. You are responsible for any breakages, losses or damage that may occur and payment will be sought at the end of your stay.

REFUNDABLE DEPOSIT

If you have to cancel your holiday before you have paid the final balance your deposit can be  fully refunded to you if book alternative accommodation on the website with availability permitting. Please note in all circumstances the refund will be made in full once the new deposit has been received.  It is also possible to negotiate the transfer of the original deposit to the new choice of accommodation. Please note that this offer is subject to a time limit of 14 days after your cancellation.

However if you have to cancel the holiday after the final payment has been Made you will need to claim off your travel insurance as the payment is non refundable under any circumstances.    
 

Smoking
For the safety and comfort of all our guests, smoking is not permitted within the property. Smokers may do so in the pool/patio area as long as they exercise caution and dispose sensibly.

Pets
No pets are allowed in the villa without written permission.

Air Conditioning

Lost Property
Any items whatsoever left in the property after tenants/guests have vacated will be kept for 28 days. If not claimed these will be then handed to the local charity shops whatever their value as we are unable to take responsibility and store unclaimed items after this period.

By signing the contract and exchanging monies you are agreeing to these terms and conditions. We strongly suggest you take our adequate travel insurance to cover for you valuables, credit cards and cash etc

Any items that are requested to be posted back to overseas home addresses please note a minimum charge of 25 Euros will be added to the postage for the packaging and delivery to the main post office. An email will be sent to the owners of the property once the item has been posted for immediate payment to our Company via world pay on the website. Please note the time limit to which lost property will be held in our care after vacating one of our properties.

Damages
A deposit of 200GBP or 200 Euros (maybe more in the case of large families) is payable with the final payment against damage or breakages and will be duly refundable to you within 8 days  of  departure into your specified UK bank account providing no damage to the villa or its contents has occurred. In the case we find on inspection after your departure any items damaged or broken and vat invoice will be raised and sent to you and this amount will be taken from your damage deposit. The remainder, if any, will be forwarded to payment to your UK bank account. Please report any damages you have had in the property during your stay to Lisa Burton.

Booking
Prices shown on this website are in Euros and GBP and are inclusive of VAT. We reserve the right to increase or decrease the prices of holidays in this website at any time; however, the price of the villa rentals are guaranteed & will not be subject to any price increase once confirmed

The person who makes the booking will have to accept the Terms and Conditions on behalf of all other members of the party and is liable for all payments due from the said members.

1. Provisional bookings and holding deposits

1.1 To make a booking for one of our villas or apartments you must contact us either verbally, via e-mail or in writing. We will then send you a booking form to be completed. Once a provisional booking has been accepted by us please confirm in writing or e-mail and also send back the Booking Confirmation form via the website.

1.2 Once received we then require a deposit of 30% of the total to secure your booking. You may pay your holding deposit via a bank transfer into our Cypriot company account (Euros) OR a nominated UK account (Euros/sterling) or via WorldPay* on our website.

1.3 Please note the reservation will not be finalised until deposit payment is received and will still be subject to another booking being taken during that time. Whoever pays first will be entitled to the booking and a full refund or alternative accommodation will be offered in all cases where the deposit was received too late and another booking made the credit first. The reason this may happen is Oceana Holidays is not the only website these properties are advertised on so it's first come first serve.

2. Booking Confirmation

2.1 Once a 30% deposit has been received by us we will send you a booking confirmation letter. This document informs you that we have reserved the accommodation for you with the owners.

2.2 The booking confirmation outlines the dates you have reserved, number of guests and the amount due. (air con costs may also be specified on this document)

2.3 You must check this document and confirm that the details are correct. If you were offered any special discounts for air con, mid-term cleans or welcome packs via e mail before your booking was confirmed please ensure that this information is stated on your booking confirmation. The booking cannot be amended once you are on resort so please check your booking confirmation carefully and confirm if it is correct as this document is a full and final agreement for your holiday

2.4 Your deadline for payment will be outlined on the booking confirmation.

3. FINAL PAYMENT

3.1 Final Payments can be made either by transferring direct into the Ltd Company bank account (which we can send to you upon request), or via UK account or via WorldPay* on the website..

3.2 We will send you a reminder e-mail before the balance is due. If we do not receive this payment by the due date we reserve the right to cancel the booking. We will not send out any further reminders for monies due. In all cases at this point your deposit will be lost. Your booking confirmation will stress all of these facts at the time of securing the reservation and paying a deposit

3.3 If a final balance payment is received later than the deadline date set on the booking confirmation sent to you from Oceana Holidays then the accommodation will be immediately offered for re-sale. Should the accommodation be sold whilst waiting for the late payment to arrive alternative accommodation to the same standard and in the same area will be offered where possible. Due to the delay of the final balance being met there will be no refunds made in these circumstances so it’s down to the lead name on the booking confirmation to ensure payments are made by the deadlines set on the booking confirmation receipt.

3.4 Once your final payment has been received by us we will send you a Final Payment Holiday Receipt. This document will (as with the booking confirmation) detail your holiday dates, lead person’s name, no of guests, Amount paid and any extras that have been booked such as air con, welcome packs, baby equipment hire and mid-term cleans.

By making an initial deposit you are agreeing to these terms and conditions.
 

PLEASE READ CAREFULLY

*Please note that due to the fact World Pay credit card payments can take several weeks to reach our company account all payments made via World Pay must be made upon upon reservation and AT least 12 weeks prior to your arrival date. Also please note that World Pay payments made with a credit card carry a surcharge of 3.5% which must be added to the amount you are paying  as this is not done automatically and should you wish to pay via this method then the payment needs to be made in full upon the first booking confirmation. (PLEASE be advised this method of payment is only available if your holiday is more than 12 weeks away.) When paying via World Pay only enter the Euros and Do not use cents and only transfer whole amounts as this will void the transactions.
 

4. Directions and Key access information

4.1 Once full and final payment for your holiday has been received you will be sent some important information prior to your arrival

4.2 You will be sent instructions on how to book a taxi or car hire through our website and you will also be sent directions to the property from Paphos Airport

4.3 It is your responsibility to have this information to hand when you arrive in Cyprus

4.4 You will also be sent key instructions - it is also your responsibility to have this information to hand when you arrive.
 

Check in and out

The check in time is 3.00pm for your arrival - and check out is 10am for the day of your departure. If you require a late check-out there is a extra charge of  £70 GBP but please note this is not always possible so please check with us -- this charge will be added to your booking confirmation. We must be advised if this is requested no less than 14 days before your arrival (see next section).

Any guests that delay the check out without prior requesting a later check out  time will be deducted 25 euros per hour and this will be taken from the held damage deposit. Cleaning schedules are very tight especially during the summer season and we need the guests to vacate on time for the Housekeepers to turn the property around for the new arrivals.

BOOKINGS FOR LESS THAN 7 DAYS
In the special circumstances when a booking is under one week (7 days) and its been charged at a pro-rata daily rate please note payment will be required in full at the time of the booking. Payment must be made via a bank transfer.

Once we have received the payment from you, your booking will become automatically confirmed. We will then send you confirmation via e-mail. We reserve the right to increase or decrease the prices of holidays in this website at any time; however, the price of the villa rentals are guaranteed & will not be subject to any price increase once confirmed.

Any changes made by you once a booking is confirmed will be liable to an administration charge of 50.00GBP.
 

Bounced Payments

Please be advised any cheques or payments for the company or any payments received through WorldPay that bounce on the company will incur a charge of 100 Euros which will be added to  the  final balance of the holiday. This is an administration fee for re-presenting the payment, inconvenience and to cover the banks costs on this default. This includes cheques / credits which are paid into the company account via World pay, Cyprus or Barclays in the UK for payment of the forthcoming holiday.  In all circumstances if this payment is not made by the time of the arrival to resort we hold the right to deduct it from the damage deposit collected upon arrival.  

By making any payment to Oceana Holidays you are agreeing to our Terms and Conditions.

PLEASE NOTE- BY TRANSFERRING THIS PAYMENT YOU ARE AGREEING TO OUR TERMS AND CONDITIONS.

5. CANCELLATION

5.1 All cancellations must be submitted to Oceana Cyprus Holidays, in writing, either by e-mail, fax or post by the person who made the booking, and will only be effective from the date of receipt by us. You are strongly advised to take out travel insurance which covers cancellation.

5.2 No payment refunds on cancellations at any time during the booking processes will be made. We recommend you take out full and adequate travel insurance to cover cancellations.

5.2A - In the case where flight dates are changed either by airlines or for personal reasons and therefore your accommodation becomes unavailable for the new dates then the deposit will be refunded to you providing you book another accommodation on the Oceana Cyprus Holidays website within 7 days. In such cases once the new booking is confirmed and a new deposit has been received  then the original deposit will be refunded in full within 24hrs. Or if requested the original deposit can be transferred to the new booking and any differences settled there after. In cases where no other accommodation is booked then the booking deposit is lost (see 5.2 above)

5.3 If we need to cancel or make major changes to your booking, we will notify you as soon as possible and a refund will be made for the cost of the accommodation only. If at any time during the booking process we decide the accommodation you have chosen has become unsatisfactory in condition or with reference to building work surrounding it we reserve the right to change to a villa or apartment in the same area and of the same value to that which you have booked. We promise to notify you as soon as it becomes apparent that your choice is not suitable due to whatever reason. Should alternative accommodation be found to the same standard and location then we will not be issuing a refund as we feel it’s within our rights to be honest with you and move you for your own comfort.

5.4 The cost of the villa does not include any insurance whatsoever. You may be able to make a claim against your personal travel insurance if your reason for cancelling is covered by the policy you have taken. We regret we will not be responsible for any losses or expenses you suffer.

5.5 Whilst we take every step to ensure the quietness and comfort of your chosen accommodation, please understand that this is a family resort and children can be noisy. Also there are situations where dogs may bark at certain times of the day. Of course when we take on a property we try very hard to view it at different times to ensure the peace and quiet of the surroundings but unexpected children and animal noises are out of our control. Therefore no compensation can be made for either of these circumstances.

6. Cancelling your chosen accommodation due to circumstances beyond our control

6.1 In the unfortunate circumstances beyond our control in the case whereby the owners have taken up residency in their property or have decided to rent it out long term here in Cyprus, OR INDEED THE PROPERTY BECOMES UNDER OFFER OR SOLD  therefore meaning we are unable to place you in your chosen accommodation - we will a provide at least two ONE other similar property for the same price and of the same value but not necessarily in the same area although we will try very hard do this whenever  possible.

6.2 The alternative accommodation will be of same standing and will suit your requirements just as much as your first choice. If you decide not to take the alternative choices we will refund the total price of the accommodation within one month but will not take responsibility for air fares, expenses and any other costs involved as this would have been a situation beyond our control. Remember you are agreeing to these terms and conditions by making a payment.

7. CHOSEN ACCOMMODATION SOLD DURING BOOKING PROCESS

7.1 Should any of the properties on this website be SOLD prior to the holiday being taken it is our immediate responsibility to find alternative accommodation to the same value or higher and also of the same quality but not necessarily in the same area although of course we will do our very best in such circumstances.

7.2 If a property is sold or becomes under offer and the alternative accommodation is not satisfactory then all payments will be refunded back to the named leader booking the holiday.

7.3 We accept no compensation in these circumstances for any for flights or any other costs already incurred at the time the property has been sold. It is not our intention to advertise properties that are up for sale but please understand sometimes this is out of our control.
 

8. Transfer of Booking

8.1 If you are prevented from travelling, you may transfer your booking to someone else providing that, (with exception to owners or agents who make bookings via us on behalf of their clients or themselves)

You send a letter or email authorising us to make the transfer.

8.2 The person you transfer your booking to must comply with all the terms of the existing booking.

8.3 That the person must confirm to us that they accept the transfer and the terms of booking conditions.

8.4 That person must take out their own personal travel insurance as recommended.

8.5 We will charge 100GBP per booking to cover the costs of processing your transfer and this will be added to the new confirmation, issued to that person.

8.6 You will remain responsible for the payment of any balance should that person fail to pay it.

EXTRAS

BBQ CLEANING

This is not included in the price of any of our cleans and is always an extra at 20 Euros per clean.  We have put notices in the welcome information files in the villas and a small notice on the walls opposite the BBQ situated in Clients villas that it’s the responsibility of the guest/owner to clean the BBQ after use - failing to do so will result in a invoice being charged to the last user. Also when the gas runs out please replace it ready for the next guest

WELCOME PACKS

The prices are show on the website for welcome food packs. These must be ordered and paid for at the time of the booking together with any special requests.

MID TERM CLEANS

These are chargeable and are not included in your booking unless specified in your booking confirmation. A list of the prices can be found on the website. The mid-term cleans include bed and linen change and a general freshen up of the accommodation you are staying in - Please note they are not full cleans and must be requested and paid for at the time of the booking.

HEATED POOL FEES

Upon request, and only at the time of the booking, the heated pool facility is an extra cost – see website for more details. (Please note the maximum temperature is in all cases 30 degrees). This is then added to your booking confirmation and is payable with the rest of the booking. As the fuel is ordered well in advance any cancellation of this extra requirement in non refundable and in all circumstances where the pool is at a natural temperature of 30 degrees the pool heater will not be applied and no refund can be made.

CHANGES

It is unlikely that we will make any changes to your travel arrangements, however we start planning arrangements many months in advance. Occasionally we may have to make changes and correct errors on the website and other details both before and after the bookings have been confirmed. Where applicable further down.

In the event of minor alterations, we will do our best to notify you before you travel.

If a significant change or cancellation has to be made to your holiday arrangements we will notify you as subject to availability. If the villa alternative is of a lower price than that originally booked, we will pay you the difference or cancel your booking completely, in which case we will refund you all monies paid by you, to Oceana Cyprus Holidays only.
 

Responsibilities

In the rare event of a complaint regarding the villa or its amenities whilst you are in resort, please contact us as your representative in Cyprus immediately. The telephone number will be made available to you on arrival at your villa. When visited by a member of staff regarding your complaint please request a special reference number which will be given by our representative on site which then must be used for future correspondence.

It is your responsibility to ask for this report number as in all cases any complaints without it when made on the return to the UK will be invalid. If you have any reason to complain on resort do so immediately otherwise we can do nothing about the problem. Any issues not reported same day will be void and no compensation can be sought.  Any complaint made on resort will be therefore be logged and the guest will need to sign it off once they are happy with the outcome.

If no report has been filed then we take no responsibility whatsoever in any circumstances as we need to advised immediately in order to put right any issues or maintenance problems on resort. We will do our utmost to correct any faults asap and ensure you have a peaceful holiday.

Please also be warned Cyprus still has water issues and please be aware that sometimes the mains water can be disconnected without notice. We take no responsibility or give out any compensation for any issues regarding water problems on site. We will call a plumber who will come same or next day but he cannot help if the municipality has cut the water supply off.

Its the guests total responsibility  to acknowledge distances to the nearest beaches or towns from the description on the website. This distances are approximate but enough to advise of driving or walking distances that are necessary to reach the required nearest beach or shops/town. Oceana holidays takes no responsibility for guest who arrive at a villa without organising transport and find the nearest beach or shops are unwalkable. The bus service is Cyprus is very unreliable and no compensation can be sort for the lack of a regular time table being adhered to!

Party Size
Everyone occupying the property must be listed on the booking form, including small children. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property.

Persons under 18 years of age are not acceptable unless accompanied by parents or responsible adults. Oceana Cyprus Holidays reserve the right to refuse admittance if this condition is not met.

Failure to comply will render the booking void and no compensation will be paid. Full occupancy for the 3 bed villas are limited to 6 persons unless otherwise agreed with us in writing.
 
Force Majeure
As with any other holiday, there may be circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include (but are not limited to) destruction of or severe damage to the property. Such circumstances are referred to as Force Majeure.

In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot, or if the alternative arrangements are not acceptable to you, then they will refund all monies paid.

This will be the full extent of Oceana Cyprus Holidays liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.

Owners Access
The staff of Oceana Cyprus Holidays or the management company shall be allowed access at any reasonable time during your stay and also shall be allowed access at anytime in the event of an emergency.

SAFETY PRECAUTIONS

Special attention must be paid to the following

Glass doors: Due to the bright sunlight patio doors can be easily mistaken as open and therefore be walked into, some homes will not have stickers on them so it is strongly recommended to be careful and to make sure children do not run in and out of them.

Marble floors: These can become VERY slippery when wet so please be extra careful when returning in from the pool area and keep the floor dry as much as possible.

Pool areas: Please be careful around the pool area, floors are slippery and an accident can easily happen if care is not taken. Do not leave children unattended in the pool and read and observe the pool rules and restrictions.

It is recommended that you have suitable insurance to cover for all the above.

Other Conditions

Transport to and from the airport is NOT included in the price of the property. This can be arranged by us at a cost.

Air conditioning is charged at 6 Euros per unit per day unless its pre arranged to be included in your holiday price.

All properties are cleaned on turnaround. Additional cleaning can be arranged for an extra charge, please see representative on site.

The villa will be available from 4pm on the day of arrival and must be vacated by 10am on the day of departure. We regret we are unable to offer an earlier check in or later check out time due to fast turnaround and housekeeping schedules. Any delay on leaving the villa by 10am will result in a 35 euro charge for each extra hour and be taken from your deposit.

LIABILITY

Oceana Holidays can accept NO LIABILITY whatsoever for any loss, personal injury or death, which happen to guests or their visitors in the garden, pool or inside the villa/apartment, regardless of however incurred. Insurances must be taken out to cover any misfortunate accidents or injuries by both visitors and guests.

Whilst we are committed to providing the best possible service to our customers and take every care and precaution in choosing the properties, photographs and accuracy of all information provided, we cannot accept any liability whatsoever. All details are representative and for guidance only.

ONCE AGAIN PLEASE CAN WE REMIND YOU THAT BY TRANSFERRING OR RECEIVING PAYMENT YOU ARE AGREEING TO ALL THE ABOVE TERMS AND CONDITIONS.

Thank you for choosing Oceana Cyprus Holidays.

We look forward to seeing you in resort.

Disclaimer
Every care has been taken in compiling the contents of this web site. All information about Oceana Cyprus Holidays has been provided and reproduced in good faith. We will not be held liable for any errors, omissions, misunderstandings or claims arising from their advertisements or any arrangement or booking made.