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GUESTS
TERMS AND
CONDITIONS
If you do not agree to be bound by and comply
with all of the foregoing. you may not access or
use our
services, or website. We suggest you print a
copy of each of these documents for your
records.
GENERAL
We kindly
ask you to read carefully the following Terms and Conditions
in order to avoid any misunderstandings and to preserve your
rights, so please read them very carefully. We reserve
the right, at its discretion to change, update or remove any
part of these Terms and Conditions during its review period.
Oceana Cyprus Holidays takes no responsibility for any
claims what so ever for guests staying at owners villas as
we are merely a marketing agent for the owners of the
properties advertising on this website.
All our Paphos
apartments and Paphos
villas are owned by private owners and we offer
these properties for holiday rental on the owner's
behalf. Any complaints will be passed to the owner
or their managers for
their response as we are a marketing
intermediary and are unable to refund or
compensate for any claims of any nature. The payment
is made to owner prior to arrival less our
marketing/ administration fee and its his
responsibility to have the correct insurance in
place for holiday rentals.
CODE OF
CONDUCT
It is a condition
of the rental that you should be considerate in your
behaviour
and keep noise levels to a reasonable level so as not to
interfere with the enjoyment of either other holidaymakers
or the residents.
Failing to do so will result in us asking to leave your
accommodation with immediate effect with no refund
permitted.
POOL
The pool is
cleaned and chemically balanced every week for your safety
and comfort. However, on rare occasions it may be necessary
to apply extra chemicals to the pool. Should this occur
during your stay, it will be necessary for you to stay out
of the pool for a period for safety reasons. Guests may use
the pool and spa at their own risk. They should always
observe the safety rules listed on the notice displayed in
the pool area.
The pool is NOT to be used by children without adult
supervision
and any accidents whatsoever resulting in injury or death is
not the responsibility of the landlords or Oceana Cyprus
Holidays and no claims can be entered in to under any
circumstances.
Please be
aware you are asked to
SHOWER BEFORE
USING THE POOL at all times.
Failing to
do so with result in the water becoming very cloudy and
unhygienic due to sun tan oil / cream in the water. If
the quality of the water becomes so poor due
to various sun products then it may lead to the pool
to become out of operation until the water has been
treated and chemically balanced and safe to swim in
again. Any extra costs for this service will be charged
to the owners and may well be deducted from your damage
deposit. No compensations can be sort after for any
pool out of action due to sun cream abuse.
Please
therefore SHOWER BEFORE ENTERING THE POOL at all times
to ensure crystal clean water and a perfectly chemically
balanced pool.
Pool depths may vary but will comply to the
regulations of Cyprus -please enquire for the depth
of your booking if this is concern to you.
In Cyprus, customs, habits and lifestyles may be
different. You may find domestic, farm and wild
animals in the vicinity and associated noise,
smell and droppings. Insects (including
stinging/biting insects), spiders and rodents do
find their way into properties. These are local
prevailing conditions totally outside our
control for which we cannot accept any
liability. Cuts in water and electricity
supplies may occur at any time without warning.
We cannot be held responsible for technical
problems with the property/facilities or
technical/chemical problems with pools, or any
problems with any electrical appliance as a
result of interruption to the electricity
supply. Swimming pools and gardens do have to be
maintained and this may occur during your stay
without notice. Notice of fetes, festivals and
local celebrations or events is not
automatically given and may result in increased
levels of traffic and subsequent noise. We
cannot be held responsible for any seasonal
increase in traffic levels, noise or
disturbance. Building or road works may take
place in the vicinity of the property. We cannot
accept
responsibility for noise or disruption caused by
any of these events.
IMPORTANT NOTES
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Compensation arrangements DO NOT apply to circumstances
beyond our control. We can cancel your holiday in the
following circumstances: war, threat of war, riots, civil
strikes, or terrorist activity, industrial disputes, natural
or nuclear disasters, fire, airport closure, bad weather
conditions and similar events beyond our control. In such
circumstances, no refunds will be given whatsoever.
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Cyprus is still a developing area and some construction work
in certain areas is possible. We do our best to check on
proposed building work. If we are informed that construction
work is to take place within the immediate vicinity of the
villa and we feel that this could cause disturbance and
spoil the enjoyment of the villa and its amenities we will
do our utmost to inform you before you travel.
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We
will not pay compensation if you or we decide to cancel.
Our
decision on whether any work taking place will or will not
cause disruption is final.
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For bookings/stays over 2 weeks,
we must be notified
in writing within
the first 48 hours of any problems/complaints else no
kind of compensation will be made.
You must
request to be moved (see notes below).
In all
cases the claim will be forwarded to the owner of the
property and the dispute must be taken up with him or
his managers direct as he will have received the payment
for the booking and has agreed with the terms and
conditions set out on this website. However without a
complaint reference number obtained no such claim will
be forwarded to the landlord (see notes below)
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We
cannot be held responsible for any traffic noise on public
roads or lanes and who uses them as this is totally beyond
our control. Some villas are not totally private and
although detached, some are situated close together. We are
also not responsible for any
entertainment noises/music that
may come from nearby hotels as this is unfortunately out of
our control and therefore no compensation can be sort after.
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The
accommodation provided is reserved exclusively for the
people named on the booking form and no other persons are
permitted to use the villa and it’s amenities without our
prior written permission, and, or stay in the accommodation
unless this has been agreed with us in writing and
appropriate payments (if applicable).
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Should you or any member of your party be responsible for
any breakages, loss or damage of any item of the property or
additional cleaning has been necessary, the amount will be
deducted from your damage deposit or a charge will be made
locally or an invoice will be sent to you on return to the
UK.
- At
all times during your holiday you are expected to have
consideration for your
neighbours and other
third parties.
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If
in opinion of ourselves or our local representative,
on site, accommodation owner or other person in authority,
you appear to be behaving in such a way to cause danger,
distress, or damage to the property, either the owner or
ourselves concerned may
terminate your holiday arrangements
and will be asked to leave the premises with immediate
effect.
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In
this event we will have no further liability to you and will
not be responsible for any expenses you incur, any refund or
compensation. In addition you will be responsible for any
additional expenses we may incur as a result of your
behaviour.
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In
the rare event of a complaint regarding the villa or its
amenities whilst you are in resort, please contact us as
your representative in Cyprus immediately. The telephone
number will be made available to you on arrival at your
villa. When visited by a member of staff regarding your
complaint you will be given a special reference number by
our representative on site which then must be used for
future correspondence.
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The resort representative will do his/her best to rectify
any problem as soon as possible, however if the complaint
cannot be overcome having spoken to him/her in your resort,
you may put your complaint in writing
(with the relevant complaint reference number) to Oceana Holidays, within 14 days of
your return to the UK. They will respond to your letter
within 21 days of receipt. We regret that complaints other
than by letter or email cannot be accepted
and
MUST have the relevant complaint reference number mentioned
previously above. We also must have already received a
formal complaint in writing within 48 hours of your arrival
and a complaint number already been allocated for us to
enter into any further correspondence.
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We
believe the content and description of the villas to be
accurate and true.
However sometimes the information
we are given from our owners maybe slightly incorrect.
If there are any significant changes to facilities or errors
in the description we will do our best to inform you before
you travel.
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In some villas with 4 or more bedrooms, one or more of the
bedrooms may be located in the basement or ground level
floor; all bedrooms may not be situated on the same level as
each other.
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Oceana Cyprus
Holidays cannot accept responsibility for the sudden failure
of villa equipment but will take immediate reasonable action
to rectify any such failure upon notification to the
management company on site by the guests.
Remember this is Cyprus and nothing gets done immediately!
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We
do not accept any responsibility in respect of: DEATH,
BODILY INJURY, or ILLNESS of any person taking our property
rentals on this website, therefore we strongly recommend
that you and all your party take out fully comprehensive
travel insurance at the time of booking.
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Please remember that during your stay the accommodation you
are renting is someone's home and should be respected. You
are responsible for any breakages, losses or damage that may
occur and payment will be sought at the end of your stay.
REFUNDABLE DEPOSIT
If you have to
cancel your holiday before
you have paid the final balance, and providing your
balance due date for the final payment has not ceased, then
your
deposit can be fully credited to a new booking on the
website subject to availability dates on your new choice of
accommodation and providing the amount of the holiday is
not less than the original booking. There is an
administration fee of £200 GBP in all circumstances and
this will be added to the revised booking. The original
deposit will be credited to the new booking and any
difference owing must be paid immediately. Please note that
this offer is subject to a time limit of 24 hours
DEADLINE after your cancellation dated via email, and
the new holiday must be booked to commence no later than 12
months after the original departure date.
If the
final balance date has lapsed then no refund or credit will
be granted.
However if you have to cancel
the holiday after the final payment has
been made you will need to claim off your travel insurance
as all payments received are non refundable under any
circumstances at this stage of the booking procedure.
Please note
all holiday agents have a no deposit refund policy so this
is purely a good will gesture on behalf of
Oceana Cyprus Holiday
MOVING YOUR BOOKING TO A THIRD PARTY
In the
circumstances where you are not able to take your holiday
but have found a third party to take your place then ....
Both the deposit and balance can be transferable
to the third party but always incurs an additional
administration fee of £175 gbp which will be added to the
amended booking party. Please note: all dates and
accommodation prices must be exactly the same as the
original booking and any extras i.e. car hire, cots, special
requests etc must be added to the balance. This can be done
up to a week of the arrival date only. After than no further
correspondence will be entered into and the booking will be
cancelled.
We strongly
recommend travel insurance to be take out upon paying the
first deposit so you are covered for any cancellations.
As a
marketing intermediate we do not hold deposits or payments as
these are
transferred
immediately upon receipt to the owners or agents involved.
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REDUCED DEPOSIT TERMS FOR BOOKINGS IN 2012
There is a
special deal that you can pay a reduced 15% deposit on
any villas booked for next year 2012 ..... any time
during 2011...
The balance
of deposit needs to be paid any time during January/
February 2012 and the final balance is a standard 2
months before the arrival date.
MEDICAL /
INSURANCE CLAIM FORMS
For any
insurance or medical forms to be filled in for non
arrivals due to illness or for whatever reason
unable to travel and stay at the accommodation the
fee is £50 GBP.
We take no
responsibility whatsoever for any of public transport
times mentioned on the website. These times are very
approximate and will widely vary at different times of
the year so therefore definitely cannot be relied upon.
Please note this when booking a property on the
outskirts without any intention of using a taxi service
or hiring a car. No refunds will be given in any
circumstances for unreliable public transport on the
Island. Please remember by transferring a payment you
have read and understood the terms and conditions!
Car hire
When
this is
included in your package please note that the
taxi fare is not included as the
car will be delivered direct to the villa or
apartment. Therefore please see the taxi link on the
SERVICES tab for prices and distances.
Oceana
Cyprus Holidays only uses ALPHA taxis as their
proven record
of outstanding customer
services
allows us to highly recommend
them at all times.
For
those who have booked a non inclusive car hire the
company will arrange for the hire car to be waiting
for your arrival to the airport and in these cases
it will be clearly indicated on the booking
confirmation.
If
you wish to choose CAR HIRE via our website then
the contract for the provision of that hire will
be between you and that provider. Usually this
is paid for locally upon delivery at the airport
or villa and sometimes charged for in with your
booking. The discretion to hire any cars on this
website is entirely at your own risk and its up
to you to enquire and obtain necessary
insurances from the car provider at the time of
delivery for your own safety and protection.
You are responsible for taking sensible
precautions for your own safety and for the
safety of any children or family members for
whom the driver of the Vehicle is
solely responsible. Please liaise with the
supplier of the car hire company for the
relevant Terms and Conditions of your car
hire... As once your are given the keys to
drive the vehicle you are govern with your
contract with the said car hire company or any
persons loaning you the car so ask for their
insurance policy as Oceana Cyprus Holidays
accepts no liability for hire cars on the
Island and is always
subject to Cyprus local law and jurisdiction.
Please remember Oceana Holidays is a marketing
intermediate for the hire cars and properties on
this website and sole liability lies with
landlords and car providers.
Smoking
For the safety
and comfort of all our guests, smoking is not permitted
within the property. Smokers may do so in the pool/patio
area as long as they exercise caution and dispose sensibly.
Pets
No pets are
allowed in the villa without written permission.
Air
Conditioning
Although air
con is often included in your booking an electric reading is taking on your
arrival and departure date and any over use for the air
con will be deducted from the damage deposit.
Please
always check to see if air conditioning is an extra on
your booking confirmation.
ALL DOORS
AND WINDOWS MUST BE FULLY CLOSED WHILST THE USE OF AIR
CONDITIONING IS IN OPERATION AND PLEASE DO NOT LEAVE
UNITS RUNNING WHILST AWAY FROM THE ACCOMMODATION.
PLEASE BE ADVISED not every room may have an
air conditioning unit present so please
enquire if this of concern to you. Very
often basement bedrooms do not have units
for example. Also be advised some properties
have timers on the air con units so please
ask if this is of concern to you.
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Please note electricity is very expensive on
the Island and must not be abused.
Meter readings are taken prior to arrival
and again upon departure. Doors and windows
must be kept closed at all times while the
air conditioning units are in operation for
them to be effective. Excessive use of air
con units being left running whilst out of
the property will be charged accordingly and
taken from the holding deposit without
further warning. Please therefore ensure
all units are turned OFF when not in the
property as its very costly and not
necessary to leave them running to cool the
rooms down when the property is unoccupied.
Spot checks are being done all the time so
please adhere to this request at all times
to prevent further costs being applied.
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PLEASE KINDLY SWITCH ALL THE AIR
CONDITIONING UNITS OFF WHEN YOU GO OUT.
It is not necessary to leave air
conditioning units to cool the room down for
your return and whilst you are not in the
property as they are an instant cooler once
switched on .
Our staff are on site 24/7 and any units
left unattended may well result in access
charges being taken from the damage deposit
. meter readings are taken before and after
your visit so any over usage whilst out the
of villa is payable without question. please
therefore only use the units whilst in
residence and with all doors and windows
closed tightly to be effective and cost
efficient.
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Where
sky TV is advertised at being available in the
villas on the website please note that this is only
subject to its availability signal at the
accommodation you are staying at. Sky TV is very
unpredictable here and sometimes goes off for days
at a time. This is out of our control so please note
this when seeing sky advertised. Its advisable to
bring DVDs to watch in the worst scenario that the
sky is off line. The pubs and bars have a commercial
link which is often more reliable and there is
always a sports bar or pub showing the SKY here in
Cyprus.
Towels
Please note that on each bed there will be
one bath and one hand towel per person.
As the
villas and apartments are self catering it is the
guests responsibility to wash the towels as
needed in the washing machine that is provided in
the accommodation. No other towels will be supplied
unless a mid term clean has been booked and paid for
in with the booking confirmation. Also we advise all
guests to bring their own beach/pool towels as these
are not always available in the accommodation and in
any case towels must not leave the premises at any
time.
Lost
Property
Any items
whatsoever left in the property after tenants/guests have
vacated will be kept for 28 days.
If not claimed these will be then handed to the local
charity shops whatever their value as we are unable
to take responsibility and store unclaimed items after this
period.
By signing the contract and exchanging monies you are
agreeing to these terms and conditions.
We strongly suggest you take our adequate travel insurance
to cover for you valuables, credit cards and cash etc
Any items that are requested to be posted back to overseas
home addresses please note a
minimum charge of 25 Euros will be added to the
postage for the packaging and delivery to the main post
office. An email will be sent to the owners of the property
once the item has been posted for immediate payment to our
Company via world pay on the website. Please note the time
limit to which lost property will be held in our care after
vacating one of our properties.
Damages
A deposit
of 200GBP or 200 Euros is payable
with the
final payment against damage
or breakages and will be duly refundable to you within 8
days of departure into your specified UK bank account
providing no damage to the villa or its contents has
occurred.
A larger deposit of up to 500 Euros is taken for the
following:
1) Families in excess of 10 persons
In the case we find on inspection after your
departure any items damaged or broken and vat invoice will
be raised and sent to you and this amount will be taken from
your damage deposit. The remainder, if any, will be
forwarded to payment to your UK bank account. Please report
any damages you have had in the property during your stay to
Lisa Burton.
After you
holiday, and providing all is well in the
accommodation, we have the following three methods to
refund your damage deposit :-
(1)
For our British Guests
Internet
banking from Barclay's Bank UK to another UK account with
standard sort code and account number.
(2)
For our Cypriot guests
We can bank
a cheque from our Alpha Bank account directly into
another Cypriot Bank of your choice in Paphos.
NB) For the above
two options
Please
complete the damage deposit ref OCH/05 form sent
to you with your final booking receipt and return via
email asap to prevent delay in the return of your damage
deposit upon departure. Without the form duly completed
we are unable to send your refund.
(3)
For our overseas guests
We can post
a euro cheque to the overseas home address on your
completed booking enquiry form. The euro cheque can be
banked into your own home bank but it will take a
little bit longer to clear depending on your banks
specifications and usually between 2-3 weeks.
If you are
unable to produce a Cypriot or UK bank
account, and do not want a euro cheque to
be posted via air mail to your overseas
address, and therefore it is necessary to
make a swift payment for the return of the
damage deposit, there is an outgoing banking
charge of 27 euros that will be retained
from the deposit refunded.
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Condition of rental property on Departure Day
If we find a
villa to be particularly dirty upon departure resulting
in the fact that more time has to be spent to clean and
turn it around -- Photographs will be taken and a
minimum of £50 will be taken from the damage deposit
depending on the extent of the condition of the
property. Please therefore ensure you remove
all rubbish and place in the bins
provided before you leave the premises. Each various
property is allocated a standard cleaning time and
anything over and above an extra one hour will be
charged accordingly from your damage deposit together
with supported photographic evidence for the
Landlords as proof of our overtime claim.
This also
applies to the BBQ. Please make sure
this is cleaned after use because if not it will be
charged from your damage deposit for a fee of £25.
By
transferring payment for your holiday you are agreeing
to our terms and conditions and no correspondence may be
entered in to.
Booking
Prices
shown on this website are in Euros and GBP and are inclusive of VAT.
We reserve the right to increase or decrease the prices of
holidays in this website at any time; however, the price of
the villa rentals are guaranteed & will not be subject to
any price increase once confirmed
The person
who makes the booking will have to accept the Terms and
Conditions on behalf of all other members of the party and
is liable for all payments due from the said members.
Any alterations to your
bookings incur a £50 arrangement / administration fee -
this is a standard fee for cancellations for amendments
/ alterations etc. All refunds take up to one
calendar month to refund.
Please note
if the accommodation has been cancelled by us for any
justifiable reason concerning the the comfort and
safety of your holiday, and we have subsequently
offered you three other villas for the same price and
standard but our offer has been declined and a full
refund requested, then be advised the £50 administration
fee still applies and in all cases will be deducted from
your final credit balance without question.
1. Provisional
bookings and holding deposits
1.1
To make a booking for one of our villas or apartments you
must contact us either verbally, via e-mail or in writing.
We will then send you a booking form to be completed. Once a
provisional booking has been accepted by us
please confirm in writing or e-mail and
also send back the Booking Confirmation form via the
website.
1.2
Once received we then require a deposit of 30% of the total
to secure your booking. You may pay your holding deposit via
a bank transfer into our Cypriot company account (Euros) OR
a nominated UK account (Euros/sterling).
1.3
Please note the reservation will not be
finalised until deposit
payment is received and will still be subject to another
booking being taken during that time. Whoever pays first
will be entitled to the booking and a full refund or
alternative accommodation will be offered in all cases where
the deposit was received too late and another booking made
the credit first. The reason this may happen is Oceana
Holidays is not the only website these properties are
advertised on so it's first come first serve.
2.
Booking Confirmation
2.1
Once a 30% deposit has been received by us we will send you
a booking confirmation letter. This document informs you
that we have reserved the accommodation for you with the
owners.
2.2
The booking confirmation outlines the dates you have
reserved, number of guests and the amount due. (air con
costs may also be specified on this document)
2.3
You must check this document and confirm that the details
are correct. If you were offered any special discounts for
air con, mid-term cleans or welcome packs via e mail before
your booking was confirmed please ensure that this
information is stated on your booking confirmation. The
booking cannot be amended once you are on resort so please
check your booking confirmation carefully and confirm if it
is correct as this document is a full and final agreement
for your holiday
2.4
Your deadline for payment will be outlined on the booking
confirmation.
BOOKING CONFIRMATION FORM /
Numbers
of guests.
A booking
confirmation form must be completed in all case at the
time of the deposit request. In doing so you are
ad-hearing to all the terms and conditions on the
website.
It is
necessary to list all the guests who are to be staying
at the accommodation and the exact party numbers for
each booking. If it found that anyone other than the
names on the booking form are sleeping at the booked
accommodation when it is already at its full
maximum capacity then the extra persons will
be asked to leave immediately! Should it be necessary
to add/delete persons from the form then please do so by
completing a new form and advising us immediately and
before your arrival date. Each accommodation states the
maximum numbers of beds/sofa beds and apart from a
child on a Z bed or babies in cots which we have been
prior advised about then no extra group adults over and
above the accommodations capacity are permitted over
night.
In all cases we need to be informed of any
extra persons... other than listed on the
booking form and regardless of the
the number of bedrooms booked per capacity
available!! We hold
the rights to ask the guests to leave if we do
not have a listed booking confirmation record of
who is exactly staying at the villa!! PLEASE
UNDERSTAND BY
TRANSFERRING PAYMENT YOU ARE ADHERING TO THESE
TERMS AND CONDITIONS.
Oceana
Cyprus holidays will not enter into any further
correspondence regarding this health and safety matter
so please advise us of the numbers in the party at all
times.
When the numbers have exceeded the confirmed booking
confirmation list then is all cases your
damage deposit will be lost and no further
correspondence will be entered into. Once it has
been seen and noted that extra beds and persons are
in the villa over the maximum numbers stated on the
booking form please be advised your contract has
been abused and broken and no refunds of any nature
will be allocated.
ALLOCATION/ NUMBER OF GUESTS LISTED ON
THE BOOKING CONFIRMATION
Please note the quote you are given purely
depends on the number of persons you are
booking for and not the size of the villa. You
must at all times let us know how many persons
are arriving as any extra persons will change
the price of the holiday and will be charged
for ACCORDINGLY. Your original price
quoted and offered is purely on the numbers you
have given us on the booking confirmation. This
changes if the number of guests alters.
Any extra charges will be added to your final
deposit without any further question. We must be
told exactly whom is booked into the
accommodation at all times. THESE ARE OUR
TERMS AND CONDITIONS and no further
compensation can be sort thereafter. Please be
advised by transferring payment you are agreeing
to these terms and conditions.
3.
FINAL PAYMENT
3.1
Final
Payments can be made either by transferring direct into a
Cypriot bank account (which we can send to you upon
request),
or via
UK account,
or by credit card.
3.2
We will send you a reminder e-mail before the balance is
due. If we do not receive this payment by the due date we
reserve the right to cancel the booking. We will not send
out any further reminders for monies due. In all cases at
this point your deposit will be lost. Your booking
confirmation will stress all of these facts at the time
of securing the reservation and paying a deposit
3.3
If a final balance payment is received later than the
deadline date set on the booking confirmation sent to
you from Oceana Holidays then the accommodation will be
immediately offered for re-sale. Should the accommodation be
sold whilst waiting for the late payment to arrive
alternative accommodation to the same standard and in the
same area will be offered where possible. Due to the delay
of the final balance being met there will be no refunds made
in these circumstances so it’s down to the lead name on the
booking confirmation to ensure payments are made by the
deadlines set on the booking confirmation receipt.
3.4
Once your final payment has been received by us we will send
you a Final Payment Holiday Receipt. This document will (as
with the booking confirmation) detail your holiday dates,
lead person’s name, no of guests, Amount paid and any extras
that have been booked such as air con, welcome packs, baby
equipment hire and mid-term cleans.
By making
an initial deposit you are agreeing to these terms and
conditions.
We are
unable to accept bookings for less than 5 nights due to
the cost of cleaning the properties upon departure.
Guests own choice to move accommodation
In the unlikely
situation you are unhappy with your accommodation for
personal reasons upon arrival we will do our very best
to move you, but all if the costs will be down to you
as the guest. First of all the chosen accommodation will
have already been paid for in full and is non
refundable.. and then there is the additional cost of
the new chosen property. Also please note that the
package you have booked will not be the same as the new
accommodation as all the properties on the website offer
different services / amenities! Please refer to the
website for what each villa can offer you as they are
all completely different and one package cannot be
transferred to the other.
This does
not however apply to accommodation that Oceana
Cyprus Holidays has unfortunately, for
reasons beyond their control, chosen to relocate
the guests upon arrival to the resort for whatever
reasons they see fit always having the best interest
and safety of the guests at all times.
CREDIT CARD
PAYMENTS
Please
note that CREDIT CARDS payments via JCC carry a surcharge
of 3% which must be added to the amount that you are paying
as this is not shown on your booking confirmation. When
paying using a credit card the
necessary form will be sent to you for your completion and
return.
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Currency payments made
is Euro and GBP
Please note the confirmation of the final payment on
your booking confirmation receipt will usually be in
Euros. However if you decide to pay your deposit in
GBP (though our designated UK bank account) then you
must also pay the balance in the same currency for
exactly the same amount set out on your booking
receipt. Due to the fluctuations of the Euros the
original GBP will therefore be confirmed at the
start and will be the same throughout the booking
procedure regardless of the euro rate at any time
thereafter.
If paying into the
Barclays UK account an admin fee of 15 GBP will be
added to the balance to cover for exchange rates
and bank charges for the conversion back into the
euro. |
4.
Directions and Key access information
4.1
Once full and final payment for your holiday has been
received you will be sent some important information prior
to your arrival
4.2
You will be sent instructions on how to book a taxi or Car
allocation through our website and you will also be sent
directions to the property from Paphos Airport
4.3
It is your responsibility to have this information to hand
when you arrive in Cyprus
4.4
You will also be sent key instructions - it is also your
responsibility to have this information to hand when you
arrive.
KEYS ON DEPARTURE -
VERY IMPORTANT
Please
ensure you leave the keys in the key box upon your
departure for incoming guests.
Failure to
do so will relate in 50 euros being deducted
from your damage deposit. Just one emergency
set is in the office at all times.
The
inconvenience of having to get a guest set cut and the
time involved results in this cost. Also
on weekends/bank holidays with the office set which has
to be given to the incoming guest, if they then locks
themselves out, this means we have to call in a lock
smith to drill the lock out which is costly.
Please
therefore always leave the key in the box when you leave
for the airport.
Check
in and out
The check
in time is 3.00pm for your arrival - and check out is 10am
for the day of your departure. If you require a late
check-out there is a extra charge of
£70 GBP but please
note this is not always possible so please check with us --
this charge will be added to your booking confirmation. We
must be advised if this is requested no less than
14 days before your
arrival (see next section).
Any guests
that delay the check out without prior requesting a later
check out time will be deducted 25 euros per hour and this
will be taken from the held damage deposit. Cleaning
schedules are very tight especially during the summer season
and we need the guests to vacate on time for the
Housekeepers to turn the property around for the new
arrivals.
EARLY CHECK IN
The standard
check in time is 3pm on your arrival day.
However and
when at all possible any requests for early
check in on your arrival day will be allocated
and a standard fee of £70 will be charged.
It may not
be possible to have this facility so please enquire in
the first instance and then once allocated please
request this on your booking confirmation so it can be
confirmed. It may not always be possible to offer this
service so please liaise with the booking team for
clearance.
LATE CHECK OUT
Upon request this
is
always chargeable at
a fee of £70 GBP and in all cases will be added to
your final balance nearer the arrival time and
not necessarily with your booking confirmation.
Where there is a
last minute booking, for an incoming guest due in
on the same day as your departure day, in your
existing holiday accommodation then an alternative
accommodation will be offered on your last vacation
day from mid day until your departure time to the
airport. There is no refund for allocating the
alternative accommodation at short notice as it
may be necessary to ask you to vacate by
12pm on your departure day to allow for the
cleaning team to turn around the villa.. as very
often there are Chance arrivals without much pre
warning... But in all cases possible you will be
left in your present accommodation until departure
time and as much notice will be given as possible so
you can enjoy your last day of your holiday without
too much disturbance.
Please remember by paying for late check out you are
understanding clearly this information as no
compensation can be sort on this issue. If an
incoming booking is booked at short notice then you
will understand this is beyond our control. The
alternative accommodation may not be of the same
type of accommodation ie if you are staying in a
villa you may be allocated an apartment with
communal pool. In all cases your comfort and
consideration will be of our utmost importance.
Please be advised that if late check out is
permitted then only the persons listed to
that villa are permitted to have late check
out. It is not allowed to over load the
villa with guests from other accommodation
to join the party who is having a later
check out facility as this will exceed the
capacity in the villa and excess use of
the pool. Any damages occurring during late
check out will be taken from the damage
deposit.
COMPLIMENTARY LATE CHECK OUT
In
special circumstances and depending on your
holiday package guests may request and
be granted complimentary late check out. If you
have not been charged for a late check out or
been notified of the cost @ £70 GBP but have
been allocated it on your booking confirmation
form, then the latest departure time from your
accommodation (if there is an incoming arrival
on the same day) will be
1pm to give the housekeeping team time
to prepare the property ready for the incoming
guests for check in at 3pm. In these cases you
will be often offered an alternative courtesy
villa or apartment upon your last day. As this
is a free service and you have not paid for it
then no further correspondence can be entered in
to.
Please note: When the first or last day of your
stay is complimentary and is stated as such on
your booking form it means this accommodation is
free of charge
and has not been added to your package price! In
some circumstances it may not be possible for
you to have your chosen accommodation for
these first and final days and so you will be
duly offered an alternative property, within the
resort or complex to accommodate the numbers in
your party for this free nights stay. The fact
the accommodation is complimentary will always
be written into your booking confirmation so
please be aware due to last minute reservations
on the resort that can be out of our control,
you may well asked to be moved, with reasonable
notice, to a different villa or apartment for
your complimentary night. Due to the fact this
has not been charged for and is a free offer no
further correspondence can be entered into under
any circumstance.
Vacating the property before your
departure date.....
Please advise us if you are vacating the
property before your departure day so
that we may arrange for the cleaners.
Please note once vacated for what ever
reasons the property will be cleaned
and put back on the rental market
immediately and no refunds will be
granted for the days left on your
booking after your departure. Remember
it is your choice to vacate the property
and if we are not advised in writing of
any problems within the first 24 hours
of your arrival whilst you are still on
the premises, and a request for a
meeting for a member of the
Oceana Holidays staff to be
present at the property so the relevant
complaint reference number can be
issued, then no further
correspondence will be entered in
to.
Should you decide to vacate
the property for a reason
that has been covered in
these terms and conditions
and we find out its due to
your own negligence in not
asking us for the
information prior to booking
the accommodation then NO
COMPENSATION OR REFUNDS WILL
BE GRANTED. In all cases you
must follow the complaint
procedure set in these terms
and conditions and before
you vacate give us the
chance to show you up to
three other properties,
subject to availability,
to move in to. Once you
move out you have given up
all rights of any refund
what so ever. All refunds
will be claimed from the
Landlord of the property or
his Manager/ Resort
Representative and
not
from Oceana Cyprus Holidays
who is a marketing
intermediate and will have
already passed the payment
over to the owner of the
accommodation!
Remember by sending payment
you are bound and agreeing
to all the terms and
conditions set on this
website.
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BOOKINGS FOR LESS THAN 7 DAYS
In the special circumstances when a booking is under one
week (7 days) and its been charged at a pro-rata
daily rate please note payment will be required in full at
the time of the booking. Payment must be made via a bank
transfer.
Once we
have received the payment from you, your booking will become
automatically confirmed. We will then send you confirmation
via e-mail. We reserve the right to increase or decrease the
prices of holidays in this website at any time; however, the
price of the villa rentals are guaranteed & will not be
subject to any price increase once confirmed.
Any
changes made by you once a booking is confirmed will be
liable to an administration charge of 50.00GBP.
Bounced
Payments
Please be
advised any
cheques or payments for
the company that
bounce will incur a charge of 100 Euros which
will be added to the final balance of the holiday. This
is an administration fee for re-presenting the payment,
inconvenience and to cover the banks costs on this default.
This includes
cheques / credits which
are paid into the company account via World pay, Cyprus or
Barclays in the UK for payment of the forthcoming
holiday. In all circumstances if this payment is not made
by the time of the arrival to resort we hold the right to
deduct it from the damage deposit collected upon arrival.
PLEASE NOTE- BY
TRANSFERRING THIS PAYMENT YOU ARE
AGREEING TO OUR TERMS AND
CONDITIONS.
5.
CANCELLATION
5.1
All cancellations must be submitted to Oceana Cyprus
Holidays, in writing, either by e-mail, fax or post by the
person who made the booking, and will only be effective from
the date of receipt by us. You are strongly advised to take
out travel insurance which covers cancellation.
In all cases special yearly
and other packages which have been paid upfront are non
refundable accept in the case where we have cancelled our
services then a refund will be made back to the client for
whole months left remaining in credit .
5.2
No payment refunds on cancellations at any time during the
booking processes will be made. We recommend you take out
full and adequate travel insurance to cover cancellations.
5.2A
- In the case where flight dates are changed either by
airlines or for personal reasons and therefore your
accommodation becomes unavailable for the new dates then the
deposit will be refunded to you providing you book another
accommodation on the Oceana Cyprus Holidays website within 7
days. In such cases once the new booking is confirmed and a
new deposit has been received then the original deposit
will be refunded in full within 24hrs. Or if requested the
original deposit can be transferred to the new booking and
any differences settled there after. In cases where no other
accommodation is booked then the booking deposit is lost
(see 5.2 above)
5.3
If we need to cancel or make major changes to your booking,
we will notify you as soon as possible and a refund will be
made for the cost of the
accommodation only. If
at any time during the booking process we decide the
accommodation you have chosen has become unsatisfactory in
condition or with reference to building work surrounding it
we reserve the right to change to a villa or apartment in
the same area and of the same value to that which you have
booked. We promise to notify you as soon as it becomes
apparent that your choice is not suitable due to whatever
reason. Should alternative accommodation be found to the
same standard and location then we will not be issuing a
refund as we feel it’s within our rights to be honest with
you and move you for your own comfort.
5.4
The cost of the villa does not include any insurance
whatsoever. You may be able to make a claim against your
personal travel insurance if your reason for cancelling is
covered by the policy you have taken. We regret we will not
be responsible for any losses or expenses you suffer.
5.5
Whilst we take every step to ensure the quietness and
comfort of your chosen accommodation, please understand that
this is a family resort and children can be noisy. Also
there are situations where dogs may bark at certain times of
the day. Of course when we take on a property we try very
hard to view it at different times to ensure the peace and
quiet of the surroundings but unexpected children and animal
noises are out of our control. Therefore no compensation
can be made for either of these circumstances.
6.
Cancelling your chosen accommodation due to circumstances
beyond our control
6.1
In the unfortunate circumstances beyond our control in the
case whereby the owners have taken up residency in their
property or have decided to rent it out long term here in
Cyprus,
OR INDEED
THE PROPERTY BECOMES UNDER OFFER OR SOLD
or
not suitable for rental for whatever reasons therefore
meaning we are unable to place you in your chosen
accommodation - we will a provide at least
ONE other similar
property for the same price and of the same value
but not necessarily in the same area
although we will
try very hard do this whenever possible.
Please note in these circumstances we will only relocate
people listed on your booking form -- ie if you book a four
bed villa and there are only six persons on the original
booking confirmation then the offer villa will only
accommodate the booking numbers on the form. If we haven't
been informed of extra persons we cannot take any
responsibility whatsoever for any other persons not listed
and will not therefore be responsible for extra expenses
incurred for the relocation. Any additional persons have to
be added as extra costs so please inform us immediately if
the occupancy numbers change at any time!
6.2
The alternative accommodation will be of same standing and
will suit your requirements
LISTED ON THE BOOKING FORM
just as much as your first
choice. If you decide not to take the alternative choices we
will refund the total price of the accommodation within one
month but will not take responsibility for air fares,
expenses and any other costs involved as this would have
been a situation beyond our control. Remember you are
agreeing to these terms and conditions by making a payment.
It is not the responsibility of Oceana Cyprus Holidays to
relocate extra numbers of persons not listed on the original
booking form sent and no compensation can be sort for not
informing us of extra numbers and/or the new accommodation
not being large enough to accommodate extra persons not
listed.
7.
CHOSEN ACCOMMODATION SOLD DURING BOOKING
PROCESS
7.1
Should any of the properties on this website be SOLD prior
to the holiday being taken it is our immediate
responsibility to find alternative accommodation to the same
value or higher and also of the same quality but not
necessarily in the same area although of course we will do
our very best in such circumstances.
7.2
If a property is sold or becomes under offer and the alternative accommodation is
not satisfactory then all payments will be refunded back to
the named leader booking the holiday.
7.3
We accept no compensation in these circumstances for any for
flights or any other costs already incurred at the time the
property has been sold. It is not our intention to advertise
properties that are up for sale but please understand
sometimes this is out of our control.
8.
Transfer of Booking
8.1
If you are prevented from travelling, you may transfer your
booking to someone else providing that, (with exception to
owners or agents who make bookings via us on behalf of their
clients or themselves)
You send a
letter or email
authorising us to make
the transfer.
8.2
The person you transfer your booking to must comply with all
the terms of the existing booking.
8.3
That the person must confirm to us that they accept the
transfer and the terms of booking conditions.
8.4
That person must take out their own personal travel
insurance as recommended.
8.5
We will charge £175GBP per booking to cover the costs of
processing your transfer and this will be added to the new
confirmation, issued to that person.
8.6
You will remain responsible for the payment of any balance
should that person fail to pay it.
EXTRAS
BBQ
CLEANING
This is
not included in the price of any of our cleans and is
always an extra at 20 Euros per clean. We have put notices
in the welcome information files in the villas and a small
notice on the walls opposite the BBQ situated in Clients
villas that it’s the responsibility of the guest/owner to
clean the BBQ after use - failing to do so will result in
a invoice being charged to the last user. Also when the gas
runs out please replace it ready for the next guest
WELCOME
PACKS
The prices
are show on the website for welcome food packs. These must
be ordered and paid for at the time of the booking together
with any special requests.
MID
TERM CLEANS
These are
not included in your booking unless
specified and only if required so please arrange a quote
prior to paying the final balance. We do not provide this
free of charge and it needs to be quoted for and booked in 2
months prior to you stay. Please note also that the villas
do not have spare linen for bed changes and fresh towels,
so unless you book the mid term clean fresh laundry is not
provided as standard, but the washing machine, iron and
ironing board are all provided in the self catering villas
on this website.
HEATED POOL FEES
Upon request, and only at the time of the booking, the
heated pool facility is an extra cost –
contact us for more
details. (Please note the maximum temperature is in all
cases 30 degrees). This is then added to your booking
confirmation and is payable with the rest of the booking. As
the fuel is ordered well in advance any cancellation of this
extra requirement in non refundable and in all circumstances
where the pool is at a natural temperature of 30 degrees the
pool heater will not be applied and no refund can be made.
Please note
the price of fuel greatly fluctuates here in Cyprus and
the fee paid for the pool at the market rate will be
used for the gas / fuel at the time of purchase prior
to your visit to supply and fill the tank. The tank
will be started upon the meet and greet of your
arrival and take a minimum of a few hours to be
effective. Please note no profit whatsoever is made on
this service and once the money received has been spent
no refunds or compensation can be sort for the fuel
running out prior to the holiday ending because
depending on the weather situations the fuel will burn
off at various temperatures and therefore a price cannot
be pre allocated.
For any queries or faults on the heated pool please
contact us immediately by
telephone to report any issues. We need to know so
that we can rectify any problems as quickly as
possible. No compensation whatsoever will be given
for complaints about the heated pool upon your
departure. We need to know whilst you are in
residence and on resort not when you are
about to leave or have gone home. All contact
numbers can be found on the website and in
information folders in the villas.
If the heated pool
goes technical prior to your arrival for any
reason and cannot be fixed in time for your
holiday a refund will be made to you for
exactly the amount you paid for the fuel. A
receipt will have been issued especially for the
heated pool facility so this is the amount of
the refund allocated.
If the pool goes
technical whilst you are on resort and you have
made the service call to our numbers specified
on the website to report this problem we will
endeavour to do our very best to rectify and get
it fixed as quickly as possible.
However no
compensation can be sort as this is out of our
control as to how quickly the technician can
visit the pool pump and if it can be fixed
before your departure.
Please in all cases
ensure you phone to speak to us to we can take
action immediately!!
If
its necessary to call out a heating
engineer due to the boiler breaking down ,
should the problem be unresolved in the first
instance by the pool technician, please be
advised this is Cyprus and call outs do not
happen immediately. Should the boiler engineer be unable to solve the problem during
your vacation and its something more serious
resulting in the pool being unable to be heated
you will be offered alternative accommodation.
If this is not taken then no
compensation can be sort for the lack of heated
pool as the break down is out of our control.
BABY
EQUIPMENT HIRE
The
baby equipment is hired out in good faith and
its up to the guest to double check the safety
of the cots, high chairs and pram before use as
no compensation can be entered in to and Oceana
Cyprus Holidays is not responsible for any
accidents relating to the hire of the equipment
as its the guests total responsibility to check
the hire equipment over before use. Also ...
Should the equipment be damaged in any way
during the hire period then the replacement
cost, new for old, will be deducted without
question from the damage deposit unless a fault
report has been omitted within 12 hours of
arrival into the premises.
CHANGES
It is
unlikely that we will make any changes to your travel
arrangements, however we start planning arrangements many
months in advance. Occasionally we may have to make changes
and correct errors on the website and other details both
before and after the bookings have been confirmed. Where
applicable further down.
In the
event of minor alterations, we will do our best to notify
you before you travel.
If a
significant change or cancellation has to be made to your
holiday arrangements we will notify you as subject to
availability. If the villa alternative is of a lower price
than that originally booked, we will pay you the difference
or cancel your booking completely, in which case we will
refund you all monies paid by you, to Oceana Cyprus Holidays
only.
Pool Heating - Villa Oceana
The
pool can be heated up to a temperature of 30c.
To help maintain the temperature of the pool there is a pool
cover which should be put over when the pool is not in use.
The price of £275 gbp for heating the pool assumes that you
will use the cover as suggested. If the cover is not used,
more fuel will be needed to maintain the water temperature
and any additional cost for gas will be taken from the
deposit.
Responsibilities
In the
rare event of a complaint regarding the villa or its
amenities whilst you are in resort, please contact us as
your representative in Cyprus immediately. The telephone
number will be made available to you on arrival at your
villa. When visited by a member of staff regarding your
complaint please request a
special reference number which will be given by our
representative on site which then must be used for future
correspondence.
It is your
responsibility to ask for this report number as in all cases
any complaints without it when made on the return to the UK
will be invalid. If you have any reason to complain on
resort do so immediately otherwise we can do nothing about
the problem. Any issues not reported same day will be void
and no compensation can be sought. Any complaint made on
resort will be therefore be logged and the guest will need
to sign it off once they are happy with the outcome.
If no
report has been filed then we take no responsibility
whatsoever in any circumstances as we need to
advised immediately in order to put right any issues or
maintenance problems on resort. We will do our utmost to
correct any faults asap and ensure you have a peaceful
holiday.
Please
also be warned Cyprus still has water issues and please be
aware that sometimes the mains water can be disconnected
without notice. We take no responsibility or give out any
compensation for any issues regarding water problems on
site. We will call a plumber who will come same or next day
but he cannot help if the municipality has cut the water
supply off.
Its the guests total
responsibility to acknowledge distances to the nearest
beaches or towns from the description on the website. This
distances are approximate but enough to advise of driving or
walking distances that are necessary to reach the required
nearest beach or shops/town. Oceana holidays takes no
responsibility for guest who arrive at a villa without
organising transport and find the nearest beach or shops are
unwalkable. The bus service is Cyprus is very unreliable and
no compensation can be sort for the lack of a regular time
table being adhered to!
Party Size
Everyone
occupying the property must be listed on the booking form,
including small children. The accommodations cannot be
shared or sub-let and only the persons shown on the booking
form are permitted to stay in the property.
Persons under 18
years of age are not acceptable unless accompanied by
parents or responsible adults. Oceana Cyprus Holidays
reserve the right to refuse admittance if this condition is
not met.
Failure to comply
will render the booking void and no compensation will be
paid. Full occupancy for the 3 bed villas are limited to 6
persons unless otherwise agreed with us in writing.
Force Majeure
As with any other
holiday, there may be circumstances completely beyond our
control and contemplation, in which the property might not
be available for your booking. Examples of these
circumstances include (but are not limited to) destruction
of or severe damage to the property. Such circumstances are
referred to as Force Majeure.
In the event of
Force Majeure the owners will do their best to make
alternative arrangements for you where possible. If they
cannot, or if the alternative arrangements are not
acceptable to you, then they will refund all monies paid.
This will be the
full extent of Oceana Cyprus Holidays liability to you in
such circumstances, and they shall not be responsible for
any other costs connected with any such cancellation,
howsoever arising.
Owners Access
The staff of
Oceana Cyprus Holidays or the management company shall be
allowed access at any reasonable time during your stay and
also shall be allowed access at anytime in the event of an
emergency.
SAFETY PRECAUTIONS
Special attention
must be paid to the following
Glass
doors: Due to the
bright sunlight patio doors can be easily mistaken as open
and therefore be walked into, some homes will not have
stickers on them so it is strongly recommended to be careful
and to make sure children do not run in and out of them.
Marble
floors: These can
become VERY slippery when wet so please be extra careful
when returning in from the pool area and keep the floor dry
as much as possible.
Pool
areas: Please be
careful around the pool area, floors are slippery and an
accident can easily happen if care is not taken. Do not
leave children unattended in the pool and read and observe
the pool rules and restrictions.
It is
recommended that you have suitable insurance to cover for
all the above.
Other
Conditions
Transport
to and from the airport is NOT included in the price of the
property. This can be arranged by us at a cost.
Air
conditioning is charged at 6 Euros per unit per day unless
its pre arranged to be included in your holiday price.
All
properties are cleaned on turnaround. Additional cleaning
can be arranged for an extra charge, please see
representative on site.
The villa
will be available from 4pm on the day of arrival and must
be vacated by 10am on the day of departure. We
regret we are unable to offer an earlier check in or later
check out time due to fast turnaround and housekeeping
schedules. Any delay on leaving the villa by 10am will
result in a 35 euro charge for each extra hour and be taken
from your deposit.
YOUR ACCEPTANCE
You now
understand and acknowledge that if you visit the
website, you are entering into an agreement with us and
that you accept these terms and conditions. If you do
not agree to any of these terms, please do not send
holiday payments.
LIABILITY
Oceana
Holidays can accept NO LIABILITY whatsoever for any loss,
personal injury or death, which happen to guests or their
visitors in the garden, pool or inside the villa/apartment,
regardless of however incurred. Insurances must be taken out
to cover any misfortunate accidents or injuries by both
visitors and guests.
Whilst we
are committed to providing the best possible service to our
customers and take every care and precaution in choosing the
properties, photographs and accuracy of all information
provided, we cannot accept any liability whatsoever. All
details are representative and for guidance only.
ONCE
AGAIN PLEASE CAN WE REMIND YOU THAT BY TRANSFERRING OR
RECEIVING PAYMENT YOU ARE AGREEING TO ALL THE ABOVE TERMS
AND CONDITIONS.
Thank you
for choosing Oceana Cyprus Holidays.
We look
forward to seeing you in resort.
Disclaimer
Every care has been taken in compiling the contents of this
web site. All information on Oceana Cyprus Holidays has
been provided and reproduced in good faith. We will not be
held liable for any errors, omissions, misunderstandings or
claims arising from the advertising as its produced as a
general guideline only.
All bookings
that are made via or direct through Oceana Cyprus Holidays
and any matters arising from them are subject to the Law of
Cyprus and to the exclusive jurisdiction law courts of the
Republic of Cyprus.
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