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TERMS AND CONDITIONS

1. GENERAL

1.1   We kindly ask you to read carefully the following Terms and Conditions in order to avoid any misunderstandings and to preserve your rights, so please read them carefully. Our company reserves the right, at it’s discretion to change, update or remove any part of these Terms and Conditions during its review period.

Oceana Cyprus Holidays is a sub Company of Paul Burton Property Management Limited who takes no responsibility for any claims what so ever for guests staying at owners villas.

It is the property owners who must insure that all Cypriot licenses are in place and up to date and by agreeing to our terms and conditions promise that this has been adhered to.

If Paul Burton Property Management Ltd (PBPM Ltd)  are due any payments for outstanding maintenance, invoices  or service charges from their clients it will be deducted from any rent collected and the balance will be credited to the clients account accordingly.

Baby Equipment Hire:

Cot 50 euros a week
High chair 50 euros a week
PAYABLE LOCALLY ON RESORT

2. BOOKING

2.1 Prices shown on this are in Sterling and Euros and are inclusive of VAT.

2.2 The person who makes the booking will have to accept the Terms and Conditions on behalf of all other members of the party and is liable for all payments due from the said members.

2.3 To make a booking for one of our villas or apartments you must contact us either verbally, via e-mail or in writing. Once a provisional booking has been accepted by us please confirm in writing or e-mail and deposit 30% of the total cost to us via WorldPay in euros given to you at the time of enquiry. PLEASE NOTE- BY TRANSFERRING THIS PAYMENT YOU ARE AGREEING TO OUR TERMS AND CONDITIONS. Any outstanding invoices to PBPM Ltd at the time of payment to the owner for the rental to their villa will be deducted from the credit balance.

2.4 If in the event that you are travelling within 8 weeks prior to departure, full payment must be made. Once we have received the payment from you, your booking will become automatically confirmed. We will then send you confirmation via e-mail.

2.5 The full balance payment of the holiday must be via WorldPay in euros via this website, no later than 2 calendar months prior to departure. We will send you a reminder e-mail before the balance is due. If we do not receive this payment by the due date we reserve the right to cancel the booking. We will not send out any further reminders for monies due. In all cases at this point your deposit will be lost.

2.6 We reserve the right to increase or decrease the prices of holidays in this website at any time; however, the price of the villa rentals are guaranteed & will not be subject to any price increase once confirmed. Any changes made by you once a booking is confirmed will be liable to an administration charge of 50.00GBP.

High chair and cot hire are payable locally at a charge of 50 euros each item.

3. CANCELLATION

3.1 All cancellations must be submitted to Oceana Cyprus Holidays, in writing, either by e-mail, fax or post by the person who made the booking, and will only be effective from the date of receipt by us. You are strongly advised to take out travel insurance which covers cancellation.

3.2 No payment refunds on cancellations at any time during the booking processes will be made. We recommend you take out full and adequate travel insurance to cover cancellations.

3.3 If we need to cancel or make major changes to your booking, we will notify you as soon as possible and a refund will be made for the cost of the villa only. If at any time during the booking process we decide the accommodation you have chosen has become unsatisfactory in condition or with reference to building work surrounding it we reserve the right to change to a villa or apartment in the same area and of the same value to that which you have booked. We promise to notify you as soon as it becomes apparent that your choice is not suitable due to whatever reason. Should alternative accommodation be found to the same standard and location then we will not be issuing a refund as we feel its within our rights to be honest with you and move you for your own comfort.

3.4 The cost of the villa does not include any insurance whatsoever. You may be able to make a claim against your personal travel insurance if your reason for cancelling is covered by the policy you have taken.

3.5 We regret we will not be responsible for any losses or expenses you suffer.

Should you fail to pay on time, and after fair warning, for any services then PBPM Ltd reserve the right to withdraw their services with immediate effect.

4. Damages

4.1 A deposit of 200GBP is payable on arrival against damage or breakages and refundable to you on departure providing no damage to the villa or its contents has occurred. We do not accept any responsibility in respect of: DEATH, BODILY INJURY, or ILLNESS of any person taking our villa/apartment rentals on this website, therefore we strongly recommend that you and all your party take out fully comprehensive travel insurance at the time of booking.

4.2 Please remember that during your stay the accommodation you are renting is someone’s home and should be respected. You are responsible for any breakages, losses or damage that may occur and payment will be sought at the end of your stay.

 

5. Transfer of Booking

5.1 Where you request in writing, we will do our best to meet any special requirements and provide any additional services requested, but no guarantee is given as this does not form part of the holiday contract.

5.2 If you are prevented from travelling, you may transfer your booking to someone else providing that, (with exception to owners or agents who make bookings via us on behalf of their clients or themselves)

a. You send a letter or email authorising us to make the transfer.

b. The person you transfer your booking to must comply with all the terms of the existing booking.

c. That the person must confirm to us that they accept the transfer and the terms of booking conditions.

d. That person must take out their own personal travel insurance as recommended.

e. We will charge 100GBP per booking to cover the costs of processing your transfer and this will be added to the new confirmation, issued to that person.

f. You will remain responsible for the payment of any balance should that person fail to pay it.

 

6. Changes

6.1 It is unlikely that we will make any changes to your travel arrangements, however we start planning arrangements many months in advance. Occasionally we may have to make changes and correct errors on the website and other details both before and after the bookings have been confirmed. Where applicable further down.

6.2 In the event of minor alterations, we will do our best to notify you before you travel.

6.3 If a significant change or cancellation has to be made to your holiday arrangements we will notify you as subject to availability. If the villa alternative is of a lower price than that originally booked, we will pay you the difference or cancel your booking completely, in which case we will refund you all monies paid by you, to Oceana Cyprus Holidays only.

7. Cancellations
It is the responsibility of the signatory to ensure that the signed cancellation letter or E-mail reaches Oceana Cyprus Holidays .

8. Responsibilities
All persons stated on the booking form are responsible for the care of the property and are expected to report all breakages, accidents or losses to the management company as soon as possible. The guest agrees to pay any costs in respect of any breakages, losses or damages to the property. It is the guests responsibility to notify the Management Company immediately of any sudden equipment failure so that reasonable action can be taken to rectify the situation.

9. Party Size
Everyone occupying the property must be listed on the booking form, including small children. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted without written permission. Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. Oceana Cyprus Holidays  reserve the right to refuse admittance if this condition is not met. Failure to comply will render the booking void and no compensation will be paid. Full occupancy for the 3 bed villas are limited to 6 persons unless otherwise agreed with us in writing.

10. Smoking
For the safety and comfort of all our guests, smoking is not permitted within the property. Smokers may do so in the pool/patio area as long as they exercise caution and dispose  sensibly

11. Pets
No pets are allowed in the villa without written permission.

12. Force Majeure
As with any other holiday, there may be circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include (but are not limited to) destruction of or severe damage to the property. Such circumstances are referred to as Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot, or if the alternative arrangements are not acceptable to you, then they will refund all monies paid. This will be the full extent of Oceana Cyprus Holidays liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.

13. Owners Access
The staff of Oceana Cyprus Holidays or the management company shall be allowed access at any reasonable time during your stay and also shall be allowed access at anytime in the event of an emergency.

14. Code of Conduct
It is a condition of the rental that you should be considerate in your behaviour and keep noise levels to a reasonable level so as not to interfere with the enjoyment of either other holidaymakers or the residents.

15. Pool
The pool is cleaned and chemically balanced every week for your safety and comfort. However, on rare occasions it may be necessary to apply extra chemicals to the pool. Should this occur during your stay, it will be necessary for you to stay out of the pool for a period for safety reasons.
Guests may use the pool and spa at their own risk. They should always observe the safety rules listed on the notice displayed in the pool area. The pool is NOT to be used by children without adult supervision.


IMPORTANT NOTES

1.       Compensation arrangements DO NOT apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closure, bad weather conditions and similar events beyond our control. In such circumstances, no refunds will be given whatsoever.

2.       Cyprus is still a developing area and some construction work in certain areas is possible. We do our best to check on proposed building work. If we are informed that construction work is to take place within the immediate vicinity of the villa and we feel that this could cause disturbance and spoil the enjoyment of the villa and its amenities we will do our utmost to inform you before you travel. We will not pay compensation if you or we decide to cancel. Our decision on whether any work taking place will or will not cause disruption is final.

3.       We cannot be held responsible for any traffic noise on public roads or lanes and who uses them as this is totally beyond our control. Some villas are not totally private and although detached, some are situated close together.

4.       The accommodation provided is reserved exclusively for the people named on the booking form and no other persons are permitted to use the villa and it’s amenities without our prior written permission, and, or stay in the accommodation unless this has been agreed with us in writing and appropriate payments (if applicable).

5.       Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on return to the UK.

6.       At all times during your holiday you are expected to have consideration for your neighbours and other third parties.

7.       If in opinion of ourselves or our local company representative, on site, accommodation owner or other person in authority, you appear to be behaving in such a way to cause danger, distress, or damage to the property, either the owner or ourselves concerned may terminate your holiday arrangements. In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or compensation. In addition you will be responsible for any additional expenses we may incur as a result of your behaviour.

8.       In the rare event of a complaint regarding the villa or its amenities whilst you are in resort, please contact us as your representative in Cyprus immediately. The telephone number will be made available to you on arrival at your villa. When visited by a member of staff regarding your complaint you will be given a special reference number by our representative on site which then must be used for future correspondence.

9.       The resort representative will do his/her best to rectify any problem as soon as possible, however if the complaint can not be overcome having spoken to him/her in your resort, you may put your complaint in writing to The Managing Director of Oceana Holidays, within 14 days of your return to the UK. They will respond to your letter within 21 days of receipt. We regret that complaints other than by letter or email cannot be accepted without the relevant reference number mentioned in section 8.

10.   We believe the content and description of the villas to be accurate and true. However sometimes the information we are given is incorrect. If there are any significant changes to facilities or errors in the description we will do our best to inform you before you travel.

11. Oceana Cyprus Holidays  cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification to the management company on site by the guests.

 

SAFETY PRECAUTIONS

Special attention must be paid to the following

1.       Glass doors: Due to the bright sunlight patio doors can be easily mistaken as open and therefore be walked into, some homes will not have stickers on them so it is strongly recommended to be careful and to make sure children do not run in and out of them.

2.       Marble floors: These can become VERY slippery when wet so please be extra careful when returning in from the pool area and keep the floor dry as much as possible.

3.       Pool areas: Please be careful around the pool area, floors are slippery and an accident can easily happen if care is not taken. Do not leave children unattended in the pool and read and observe the pool rules and restrictions.

4.       It is recommended that you have suitable insurance to cover for all the above.

Other Conditions

1.       Transport to and from the airport is NOT included in the price of the property. This can be arranged by us at a cost.

2.     Air conditioning is charged at 6 euros per unit per day unless its pre arranged to be included in your holiday price.

3.       All properties are cleaned on turnaround. Additional cleaning can be arranged for an extra charge, please see representative on site.

4.       The villa will be available from 3pm on the day of arrival and must be vacated by 10am on the day of departure. We regret we are unable to offer an earlier check in or later check out time due to fast turnaround and housekeeping schedules. Any delay on leaving the villa by 10am will result in a 35 euro charge for each extra hour and be taken from your deposit.

 

LIABILITY

Oceana Holidays can accept NO LIABILITY whatsoever for any loss, personal injury or death, which happen to guests or their visitors in the garden, pool or inside the villa/apartment, regardless of however incurred. Insurances must be taken out to cover any misfortunate accidents or injuries by both visitors and guests.

Whilst we are committed to providing the best possible service to our customers and take every care and precaution in choosing the properties, photographs and accuracy of all information provided, we cannot accept any liability whatsoever. All details are representative and for guidance only.

ONCE AGAIN PLEASE CAN WE REMIND YOU THAT BY TRANSFERRING OR RECEIVING PAYMENT YOU ARE AGREEING TO ALL THE ABOVE TERMS AND CONDITIONS.

Owners who place their property on  this website please be aware that a one off fee of 177 euros will be deducted as a registration fee for life from your first booking.

Thank you for choosing Oceana Cyprus Holidays.

We look forward to seeing you in resort.

Disclaimer
Every care has been taken in compiling the contents of this web site. All information about Oceana Cyprus Holidays has been provided and reproduced in good faith. We will not be held liable for any errors, omissions, misunderstandings or claims arising from their advertisements or any arrangement or booking made.

 

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