|
TERMS AND
CONDITIONS
1. GENERAL
1.1
We kindly ask you to read carefully the following
Terms and Conditions in order to avoid any misunderstandings
and to preserve your rights, so please read them carefully.
Our company reserves the right, at it’s discretion to
change, update or remove any part of these Terms and
Conditions during its review period.
Oceana
Cyprus Holidays is a sub Company of Paul Burton Property
Management Limited who takes no responsibility for any
claims what so ever for guests staying at owners villas.
It is the
property owners who must insure that all Cypriot
licenses are in place and up to date and by agreeing to
our terms and conditions promise that this has been
adhered to.
If Paul
Burton Property Management Ltd (PBPM Ltd) are due any
payments for outstanding maintenance, invoices or
service charges from their clients it will be deducted
from any rent collected and the balance will be credited
to the clients account accordingly.
Baby Equipment Hire:
Cot 50
euros a week
High chair 50 euros a week
PAYABLE LOCALLY ON RESORT
2.
BOOKING
2.1
Prices shown on this are in Sterling and Euros and are
inclusive of VAT.
2.2 The
person who makes the booking will have to accept the Terms
and Conditions on behalf of all other members of the party
and is liable for all payments due from the said members.
2.3 To
make a booking for one of our villas or apartments you must
contact us either verbally, via e-mail or in writing. Once a
provisional booking has been accepted by us please confirm
in writing or e-mail and deposit 30% of the total cost to us
via WorldPay in euros given to you at the time of enquiry.
PLEASE NOTE- BY
TRANSFERRING THIS PAYMENT YOU ARE
AGREEING TO OUR TERMS AND
CONDITIONS.
Any outstanding
invoices to PBPM Ltd at the time of payment to the owner for
the rental to their villa will be deducted from the credit
balance.
2.4 If
in the event that you are travelling within 8 weeks prior to
departure, full payment must be made. Once we have received
the payment from you, your booking will become automatically
confirmed. We will then send you confirmation via e-mail.
2.5 The
full balance payment of the holiday must be via WorldPay in
euros via this website, no later than 2 calendar
months prior to departure. We will send you a reminder
e-mail before the balance is due. If we do not receive this
payment by the due date we reserve the right to cancel the
booking. We will not send out any further reminders for
monies due. In all cases at this point your deposit will be
lost.
2.6 We
reserve the right to increase or decrease the prices of
holidays in this website at any time; however, the price of
the villa rentals are guaranteed & will not be subject to
any price increase once confirmed. Any changes made by you
once a booking is confirmed will be liable to an
administration charge of 50.00GBP.
High chair
and cot hire are payable locally at a charge of 50 euros
each item.
3.
CANCELLATION
3.1 All
cancellations must be submitted to Oceana Cyprus Holidays,
in writing, either by e-mail, fax or post by the person who
made the booking, and will only be effective from the date
of receipt by us. You are strongly advised to take out
travel insurance which covers cancellation.
3.2
No
payment refunds on cancellations at any time during the
booking processes will be made. We recommend you take out
full and adequate travel insurance to cover cancellations.
3.3 If
we need to cancel or make major changes to your booking, we
will notify you as soon as possible and a refund will be
made for the cost of the villa only.
If at any time
during the booking process we decide the accommodation you
have chosen has become unsatisfactory in condition or with
reference to building work surrounding it we reserve the
right to change to a villa or apartment in the same area and
of the same value to that which you have booked. We promise
to notify you as soon as it becomes apparent that your
choice is not suitable due to whatever reason.
Should alternative accommodation be found to the same
standard and location then we will not be issuing a refund
as we feel its within our rights to be honest with you and
move you for your own comfort.
3.4 The
cost of the villa does not include any insurance whatsoever.
You may be able to make a claim against your personal travel
insurance if your reason for cancelling is covered by the
policy you have taken.
3.5 We
regret we will not be responsible for any losses or expenses
you suffer.
Should you fail to pay on time,
and after fair warning, for any services then PBPM Ltd
reserve the right to withdraw their services with immediate
effect.
4.
Damages
4.1 A
deposit of 200GBP is payable on arrival against damage or
breakages and refundable to you on departure providing no
damage to the villa or its contents has occurred. We do not
accept any responsibility in respect of: DEATH, BODILY
INJURY, or ILLNESS of any person taking our villa/apartment
rentals on this website, therefore we strongly recommend
that you and all your party take out fully comprehensive
travel insurance at the time of booking.
4.2
Please remember that during your stay the accommodation you
are renting is someone’s home and should be respected. You
are responsible for any breakages, losses or damage that may
occur and payment will be sought at the end of your stay.
5.
Transfer of Booking
5.1
Where you request in writing, we will do our best to meet
any special requirements and provide any additional services
requested, but no guarantee is given as this does not form
part of the holiday contract.
5.2 If
you are prevented from travelling, you may transfer your
booking to someone else providing that, (with exception to
owners or agents who make bookings via us on behalf of their
clients or themselves)
a. You
send a letter or email authorising us to make the transfer.
b. The
person you transfer your booking to must comply with all the
terms of the existing booking.
c. That
the person must confirm to us that they accept the transfer
and the terms of booking conditions.
d. That
person must take out their own personal travel insurance as
recommended.
e. We
will charge 100GBP per booking to cover the costs of
processing your transfer and this will be added to the new
confirmation, issued to that person.
f. You
will remain responsible for the payment of any balance
should that person fail to pay it.
6.
Changes
6.1 It
is unlikely that we will make any changes to your travel
arrangements, however we start planning arrangements many
months in advance. Occasionally we may have to make changes
and correct errors on the website and other details both
before and after the bookings have been confirmed.
Where applicable
further down.
6.2 In
the event of minor alterations, we will do our best to
notify you before you travel.
6.3 If
a significant change or cancellation has to be made to your
holiday arrangements we will notify you as subject to
availability. If the villa alternative is of a lower price
than that originally booked, we will pay you the difference
or cancel your booking completely, in which case we will
refund you all monies paid by you, to Oceana Cyprus Holidays
only.
7. Cancellations
It is the responsibility of the signatory to ensure
that the signed cancellation letter or E-mail
reaches Oceana Cyprus Holidays .
8. Responsibilities
All persons stated on the booking form are
responsible for the care of the property and are
expected to report all breakages, accidents or
losses to the management company as soon as
possible. The guest agrees to pay any costs in
respect of any breakages, losses or damages to the
property. It is the guests responsibility to
notify the Management Company immediately of any
sudden equipment failure so that reasonable action
can be taken to rectify the situation.
9. Party Size
Everyone occupying the property must be listed on
the booking form, including small children. The
accommodations cannot be shared or sub-let and only
the persons shown on the booking form are permitted
to stay in the property. No pets are permitted
without written permission. Persons under 21 years
of age are not acceptable unless accompanied by
parents or responsible adults. Oceana Cyprus
Holidays reserve the right to refuse admittance if
this condition is not met. Failure to comply will
render the booking void and no compensation will be
paid. Full occupancy for the 3 bed villas are limited to 6 persons unless otherwise agreed with us
in writing.
10. Smoking
For the safety and comfort of all our
guests, smoking is not permitted within the
property. Smokers may do so in the pool/patio area
as long as they exercise caution and dispose
sensibly
11. Pets
No pets are allowed in the villa without written
permission.
12. Force Majeure
As with any other holiday, there may be
circumstances completely beyond our control and
contemplation, in which the property might not be
available for your booking. Examples of these
circumstances include (but are not limited to)
destruction of or severe damage to the property.
Such circumstances are referred to as Force Majeure.
In the event of Force Majeure the owners will do
their best to make alternative arrangements for you
where possible. If they cannot, or if the
alternative arrangements are not acceptable to you,
then they will refund all monies paid. This will be
the full extent of Oceana Cyprus Holidays liability to
you in such circumstances, and they shall not be
responsible for any other costs connected with any
such cancellation, howsoever arising.
13. Owners Access
The staff of Oceana Cyprus Holidays or the
management company shall be allowed access at any
reasonable time during your stay and also shall be
allowed access at anytime in the event of an
emergency.
14. Code of Conduct
It is a condition of the rental that you should be
considerate in your behaviour and keep noise levels
to a reasonable level so as not to interfere with
the enjoyment of either other holidaymakers or the
residents.
15. Pool
The pool is cleaned and chemically balanced every
week for your safety and comfort. However, on rare
occasions it may be necessary to apply extra
chemicals to the pool. Should this occur during your
stay, it will be necessary for you to stay out of
the pool for a period for safety reasons.
Guests may use the pool and spa at their own risk.
They should always observe the safety rules listed
on the notice displayed in the pool area. The pool
is NOT to be used by children without adult
supervision.
IMPORTANT NOTES
1.
Compensation arrangements DO NOT apply to
circumstances beyond our control. We can cancel your holiday
in the following circumstances: war, threat of war, riots,
civil strikes, or terrorist activity, industrial disputes,
natural or nuclear disasters, fire, airport closure, bad
weather conditions and similar events beyond our control. In
such circumstances, no refunds will be given whatsoever.
2.
Cyprus is still a developing area and some
construction work in certain areas is possible. We do our
best to check on proposed building work. If we are informed
that construction work is to take place within the immediate
vicinity of the villa and we feel that this could cause
disturbance and spoil the enjoyment of the villa and its
amenities we will do our utmost to inform you before you
travel. We will not pay compensation if you or we decide to
cancel. Our decision on whether any work taking place will
or will not cause disruption is final.
3.
We cannot be held responsible for any traffic noise
on public roads or lanes and who uses them as this is
totally beyond our control. Some villas are not totally
private and although detached, some are situated close
together.
4.
The accommodation provided is reserved exclusively
for the people named on the booking form and no other
persons are permitted to use the villa and it’s amenities
without our prior written permission, and, or stay in the
accommodation unless this has been agreed with us in writing
and appropriate payments (if applicable).
5.
Should you or any member of your party be responsible
for any breakages, loss or damage of any item of the
property or additional cleaning has been necessary, a charge
will be made locally or an invoice will be sent to you on
return to the UK.
6.
At all times during your holiday you are expected to
have consideration for your neighbours and other third
parties.
7.
If in opinion of ourselves or our local company
representative, on site, accommodation owner or other person
in authority, you appear to be behaving in such a way to
cause danger, distress, or damage to the property, either
the owner or ourselves concerned may terminate your holiday
arrangements. In this event we will have no further
liability to you and will not be responsible for any
expenses you incur, any refund or compensation. In addition
you will be responsible for any additional expenses we may
incur as a result of your behaviour.
8.
In the rare event of a complaint regarding the villa
or its amenities whilst you are in resort, please contact us
as your representative in Cyprus immediately. The telephone
number will be made available to you on arrival at your
villa. When visited by a member of staff regarding your
complaint you will be given a special reference number by
our representative on site which then must be used for
future correspondence.
9.
The resort representative will do his/her best to
rectify any problem as soon as possible, however if the
complaint can not be overcome having spoken to him/her in
your resort, you may put your complaint in writing to The
Managing Director of Oceana Holidays, within 14 days of your
return to the UK. They will respond to your letter within 21
days of receipt. We regret that complaints other than by
letter or email cannot be accepted without the relevant
reference number mentioned in section 8.
10.
We believe the content and description of the villas
to be accurate and true. However sometimes the information
we are given is incorrect. If there are any significant
changes to facilities or errors in the description we will
do our best to inform you before you travel.
11.
Oceana Cyprus Holidays cannot accept responsibility for the
sudden failure of villa equipment but will take immediate
reasonable action to rectify any such failure upon
notification to the management company on site by the
guests.
SAFETY PRECAUTIONS
Special attention must be paid to the following
1.
Glass doors: Due to the bright sunlight patio doors
can be easily mistaken as open and therefore be walked into,
some homes will not have stickers on them so it is strongly
recommended to be careful and to make sure children do not
run in and out of them.
2.
Marble floors: These can become VERY slippery when
wet so please be extra careful when returning in from the
pool area and keep the floor dry as much as possible.
3.
Pool areas: Please be careful around the pool area,
floors are slippery and an accident can easily happen if
care is not taken. Do not leave children unattended in the
pool and read and observe the pool rules and restrictions.
4.
It is recommended that you have suitable insurance to
cover for all the above.
Other Conditions
1.
Transport to and from the airport is NOT included in
the price of the property. This can be arranged by us at a
cost.
2.
Air conditioning is charged at 6 euros per unit per day
unless its pre arranged to be included in your holiday
price.
3.
All properties are cleaned on turnaround. Additional
cleaning can be arranged for an extra charge, please see
representative on site.
4.
The villa will be available from 3pm on the day of
arrival and must be vacated by 10am on the day
of departure. We regret we are unable to offer an earlier
check in or later check out time due to fast turnaround and
housekeeping schedules. Any delay on leaving the villa by
10am will result in a 35 euro charge for each extra hour and be
taken from your deposit.
LIABILITY
Oceana
Holidays can accept NO LIABILITY whatsoever for any loss,
personal injury or death, which happen to guests or their
visitors in the garden, pool or inside the villa/apartment,
regardless of however incurred. Insurances must be taken out
to cover any misfortunate accidents or injuries by both
visitors and guests.
Whilst
we are committed to providing the best possible service to
our customers and take every care and precaution in choosing
the properties, photographs and accuracy of all information
provided, we cannot accept any liability whatsoever. All
details are representative and for guidance only.
ONCE
AGAIN PLEASE CAN WE REMIND YOU THAT BY TRANSFERRING OR
RECEIVING PAYMENT
YOU ARE AGREEING TO ALL THE ABOVE TERMS AND CONDITIONS.
Owners
who place their property on this website please be aware
that a one off fee of 177 euros will be deducted as a
registration fee for life from your first booking.
Thank
you for choosing Oceana Cyprus Holidays.
We look
forward to seeing you in resort.
Disclaimer
Every care has been taken in compiling the contents of this
web site. All information about Oceana Cyprus Holidays has
been provided and reproduced in good faith. We will not be
held liable for any errors, omissions, misunderstandings or
claims arising from their advertisements or any arrangement
or booking made. |
